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I am committed to providing high-quality services and ensuring customer satisfaction. However, I understand that situations may arise where you need to request a refund. Please review the refund policy below:

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Eligibility for Refunds

1. Refund requests must be submitted in writing to info@icolaconsulting.com within [3] days of purchase or service delivery.

2. Refunds may be granted under the following conditions:

   • The service was not delivered as described or agreed upon.

   • There was a failure to provide the agreed-upon service within the specified time frame.

   • Technical issues prevented access to purchased materials, courses, or services.

 

Non-Refundable Items

All sales of digital products are final. Due to the nature of downloadable content, we do not offer refunds or exchanges once a purchase is completed.
Please ensure you review all product descriptions and previews carefully before purchasing.

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Refunds will not be granted in the following cases:

• If the service has been partially or fully delivered and used (coaching sessions, in-person and virtual training and engagements, needs analysis, etc.)

• If the cancellation is made outside the specified refund period.

• For digital downloads, templates, online programs, or materials that have been downloaded and accessed.

 

Refund Process

1. To initiate a refund request, please email me at info@icolaconsulting.com with the following details:

   • Your name and contact information.

   • A copy of your receipt or proof of purchase.

   • A detailed description of the reason for the refund request.

2. Refunds will be processed within [3-5] business days of approval. Funds will be credited back to the original payment method.

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Coaching, Consulting, and Training Services

I value your time and commitment—and honor ours as well. Refunds for coaching, consulting, or training sessions are offered under the following terms:

• Cancellations made at least 48 hours in advance of a scheduled session may be rescheduled without penalty or eligible for a refund (minus any processing fees).

• Cancellations within 48 hours of a session are not refundable, but I may offer one-time rescheduling at our discretion.

• No-shows (missed sessions without notice) are not eligible for refunds or rescheduling.

• For multi-session packages, partial refunds will be considered only if cancellation occurs before the second scheduled session and must be requested in writing.

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Group Programs or Workshops

All group program or training registrations are non-refundable after the program has begun. If you are unable to attend, please contact us prior to the start date to discuss credit or transfer options, if available.

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Cancellations

• For coaching sessions, workshops, or consulting services, cancellations must be made at least 48 hours/days in advance to be eligible for a refund or rescheduling.

• Cancellations within 48 hours of a session are not refundable, but I may offer one-time rescheduling at our discretion.

 

Changes to This Policy

I reserve the right to update or modify this refund policy at any time. Changes will be communicated via our website or email.

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If you have any questions about our refund policy, please contact me at info@icolaconsulting.com.