Building People Systems
Once you understand the underlying infrastructure of your workplace, you can then begin to build systems and processes that support business outcomes. That's the business of people operations.
What's the difference between traditional human resources and people operations?
While traditional HR focuses more on compliance and risk management, people operations activities focus on optimizing business performance, employees experience and culture.
People Operations:
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Is proactive
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Views employees as humans and business partners
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Focuses on optimization and growth
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Drives engagement, rentention and employee well-being
Click each button below to learn more about Icola's people operations services:
Onboarding Systems
Having a people-centered onboarding process is key in reducing turnover and creating a system that allows new employees to learn, understand and adapt to their new role and workplace culture.
I can help your organization design:
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Pre-onboarding systems
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Orientation programs
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Support for hiring managers
People Operations
Analytics & Process Optimization
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I can help by:
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Creating manuals, checklists and guide to help streamline common HR processes
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Enhance performance improvement and employee development by coaching leaders on how to develop staff and have productive performance conversations
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Create dashboards for easy visualization of HR and performance metrics and data and easy tracking of employee trends
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Create reports that deliver valuable insights about your workforce
SOPs & Process Documentation
Sometimes bottlenecks within companies aren't procedural- they're created by inconsistencies in processes and uncommunicated knowledge that some people "know" but that isn't clearly document or widely communicated.
Getting information out of the heads of your most capable people and into documentation saves time, helps align and streamline processes, and surfaces gaps in understanding that may be causing issues down the line.
I can help by:
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Interviewing key personnel, capturing hidden knowledge and transforming that into ready to use training guides and operational manuals.
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Creating process maps and workflows for visualizing connections between teams, which can help enhance collaboration and communication and avoid silos.
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Creating clear, concise SOPs that help minimize confusion and provide clear instructions that help increase productivity.
Training Design & Development
Training Design
Once your employees are successfully onboarded and you've built processes and procedures that support business outcomes, investing in training design will help keep your employees engaged, provide structure for career growth, succession, and development and will help employees master skills aligned to the growth of your business.
I can help by:
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Supporting management of learning systems and digital tools
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Creating, designing, and implementing learning materials and training programs
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Facilitating learning sessions
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Tracking learning progress
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Reviewing and improving existing courses/materials for optimization
Design & Development
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Create learning materials using various tools and methods to aid in learner retention
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Interactive activities, videos, simulations, tests to make learning enjoyable
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Use to identify development needs (personal, professional/career)
Facilitation & Evaluation
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Facilitation of virtual and in-person learning sessions and workshops
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Optimizing LMS to track outcomes
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Support updating and refining existing training materials
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Implementation and evaluation measures to track impact and behavior change